FAQ

We've collected some commonly asked questions to help you in your decision about purchasing a Xoticcase Product.

Q:  How does this case protect the iPhone?
A: Xoticcase is machined from a solid billet of aerospace grade Aluminum. The case is insulated with rubber pads, for proper cushioning of body and to reduce impact resistance.

Q:  How do I order Xotic iPhone case? How long does it take?
A: Go to the web page and pick out your case. All cases will ship out within 24-48 hours unless they are sold out. If a case is sold out you will know before placing your order at which time you will have the option to save your place in line with a pre-order. When your turn comes up, we will ship your case out right away. Currently all sold out cases are taking 1-2 weeks to manufacture and ship out until we catch up with production.

Q: Did my order ship?
A:  Check your Paypal account payment status and you will see that your order is either still processing or has been shipped. If you don’t have your case in the suggested time frame please let us know and we will promptly take care of any and all issues.

Q: Do you ship internationally?
A: We ship to 178 countries outside the USA and only accept PayPal for those orders.

Q: Can I buy the Xotic iPhone case with custom engraved logos?
A: New color combinations and patterns are being introduced all the time. The option that you are looking for may already be in the works. However for special orders for corporate, promotional, and logo cases we will do special engravings/logos/color if the quantity meets our minimum order.

Q: Will the Xotic iPhone case improve my signal?
A: Our unique design will not affect your current signal. We won’t claim that it makes it better, but some of our reviewers say it does!. Apple has upgraded whole antenna configuration with 4S iPhone and it should help any potential however many factors can affect your phone signal.

Q: How can I become an authorized Xotic iPhone case Dealer?
A: Please contact us and tell us about your company or store and we will get back to you shortly.

Q: Will the Xotic iPhone case work with my earphones/charger?
A: Due to the unique nature of our case, we cannot guarantee that it will fit all third party/non-Apple approved earphones, chargers, and accessories, however we have found that most do work!


Follow Us On!